Terms and Conditions for Man With Van Shepherds Bush

These Terms and Conditions set out the basis on which Man With Van Shepherds Bush provides removal, transport, collection, and related delivery services to customers in the United Kingdom. By making a booking, you agree to be bound by these terms. Please read them carefully before placing any order. In these terms, references to “we”, “us”, and “our” mean the service provider operating as Man With Van Shepherds Bush, and references to “you” or “customer” mean the person requesting or receiving the service.

These terms apply to all standard and bespoke van services, including item transport, small removals, loading and unloading assistance, and similar assignments agreed in advance. They are intended to create a clear understanding of the service, the booking procedure, payment terms, cancellation rights, liability limits, and legal obligations. Nothing in these terms affects your statutory rights where they cannot lawfully be excluded.

We reserve the right to amend these Terms and Conditions from time to time. Any updated version will apply to future bookings only unless otherwise stated. The version in force at the time of your booking is the version that governs that job, unless a change is required by law or is necessary to reflect a safety, compliance, or operational requirement.

1. Booking Process

A booking is accepted only when we confirm the service details and the date, time, collection point, delivery point, and any agreed extras. Any quotation given before confirmation is an estimate unless expressly stated to be fixed. The final price may change if the job details change, including access restrictions, waiting time, additional stops, larger volume than declared, or the need for additional labour.

When making a booking for a man with van service in Shepherds Bush or a related moving job, you must provide accurate and complete information. This includes the type and quantity of items, floor levels, access arrangements, parking restrictions, whether there is a lift, and any special handling needs. If the information is incomplete or incorrect, we may revise the price, alter the vehicle size, refuse to carry the items, or cancel the booking in accordance with these terms.

You must ensure that the person making the booking has authority to do so on behalf of the customer. For commercial bookings, the person arranging the service confirms that they have permission to enter into the contract and accept these terms for their business or organisation. Any instructions given after booking should be confirmed by us in writing or by another durable record to avoid misunderstanding.

2. Service Scope and Customer Responsibilities

We will use reasonable care and skill in carrying out the service, but the exact scope of work depends on what has been agreed in writing or verbally at the time of booking. Unless expressly included, our service does not cover packing, dismantling, reassembly, specialist appliance disconnection, stair-carry access where unsafe, or handling of hazardous goods. Any additional work must be approved before it is carried out and may incur extra charges.

You are responsible for ensuring that items are ready for collection at the agreed time and that access is safe, lawful, and suitable for the vehicle and personnel. You must remove or securely package loose, breakable, or prohibited items. You must also make sure that nothing being moved is dangerous, illegal, contaminated, or unsuitable for transport. If a job cannot proceed because of unsafe access or incorrect information, you may still be charged for our time and travel.

We may refuse to move items that are likely to damage other property, breach the law, or expose our team to risk. This includes but is not limited to flammable substances, pressurised containers, explosives, unauthorised chemicals, live animals, and illegal goods. If there is any doubt about whether an item is acceptable, you must tell us before the booking begins.

3. Payments and Pricing

Unless otherwise agreed, payment is due on the day of the service and before completion, or immediately upon invoice if a credit arrangement has been approved in writing. We may require a deposit to secure the booking, especially for longer jobs, peak periods, or multi-stop work. Any deposit paid may be non-refundable in line with the cancellation terms below where lawful and proportionate.

Our prices may be based on factors such as time, distance, volume, manpower, waiting time, congestion, and access conditions. A Shepherds Bush man with a van quote is typically calculated on the information provided by you, and we rely on that information being accurate. If the actual service differs materially from what was described, we may charge an adjusted rate to reflect the additional work, resources, or time required.

We accept payment methods stated at the time of booking or invoicing. If a payment fails, is reversed, or is not received by the due date, we may suspend future services, charge reasonable recovery costs, and pursue the outstanding balance. Where permitted by law, late payments may attract interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the type of service and any special arrangements made for the job. If you cancel at short notice, fail to provide access, or are unavailable at the agreed time, we may charge a cancellation fee that reflects the loss of time, vehicle allocation, and any incurred costs. Any deposit may be retained to the extent allowed by law.

If we need to cancel or reschedule due to vehicle breakdown, adverse weather, staff illness, safety concerns, legal restrictions, or events beyond our control, we will seek to notify you as soon as reasonably possible and arrange an alternative time if available. We will not be liable for delays caused by traffic, road closures, loading restrictions, or events outside our reasonable control, although we will take reasonable steps to minimise disruption.

Where a delay occurs because of your actions or omissions, including late arrival, incomplete packing, inaccessible premises, or failure to provide parking arrangements, we may charge waiting time or request a revised booking time. If the delay makes the service impractical, we may treat the job as cancelled by you and apply the relevant cancellation charge. This is particularly relevant for man and van Shepherds Bush bookings involving timed access or building restrictions.

5. Liability and Damage

We will use reasonable care and skill in handling items entrusted to us, but you must understand that transport work carries ordinary risks. Our liability is limited to direct loss or damage caused by our negligence, subject always to the exclusions and limits set out in these terms. We are not responsible for losses that are indirect, consequential, or outside our control, such as loss of profit, loss of business, emotional distress, or missed appointments.

We are not liable for damage caused by faulty packing, pre-existing defects, wear and tear, hidden weaknesses, insecure assembly, or the inherent fragility of the item. Unless we have agreed to pack or prepare an item ourselves, you remain responsible for ensuring that goods are adequately protected for transit. It is your responsibility to declare fragile, high-value, or sentimental items before the service starts, and to consider separate insurance where appropriate.

If you believe an item has been damaged by our actions, you must notify us as soon as reasonably possible and provide evidence, including photographs and a description of the circumstances. We may inspect the item, request proof of value, and seek to resolve the matter through repair, replacement, or compensation, depending on the facts and any applicable insurance. Our total liability for any single claim will not exceed the amount paid for the specific service giving rise to the claim, except where the law requires otherwise.

6. Waste, Disposal, and Regulatory Compliance

Where our service includes waste removal, clearance, or disposal, the customer must clearly identify the waste type before the booking is accepted. We will only remove and transport waste in compliance with applicable law, including the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any related duty of care requirements. We may refuse to collect anything that we reasonably believe is prohibited, incorrectly described, contaminated, or unsafe.

You must not ask us to dispose of controlled, hazardous, clinical, asbestos-containing, electrical, or chemical waste unless we have expressly agreed to do so and have the relevant permissions and facilities. If waste is misdescribed or mixed with prohibited material, additional charges may apply, and we may return the waste to you or arrange lawful handling at your cost. We may also refuse a waste collection if doing so would breach licensing, transport, or environmental obligations.

Where waste transfer documentation, receipts, or records are required by law, the parties will cooperate to ensure accurate completion. You agree that waste ownership transfers only to the extent permitted by law and only when we have accepted the waste for lawful handling. A van service in Shepherds Bush that includes clearance is not a substitute for licensed specialist waste management where a specialist permit or facility is required.

7. Customer Property, Parking, and Access

You are responsible for obtaining any permissions needed for parking, loading, or access to the premises. If parking permits, building access cards, keys, concierge arrangements, or loading bay permissions are required, you must provide them in advance or ensure they are available at the appointment. Any fines, penalties, clamping charges, or third-party fees caused by inadequate access arrangements are your responsibility unless caused solely by our negligence.

We may need to park close to the property to complete the service safely and efficiently. If the nearest lawful parking is not available, or if the route from vehicle to property is unusually long, we may adjust the price or the time required for the job. You must ensure that pathways, lifts, and entrances are free from avoidable obstruction and suitable for carrying items.

We may move or stack items temporarily during loading and unloading, but we are not responsible for unrelated property left in the working area unless damage is caused by our negligence. Please ensure that children, pets, and unauthorised persons remain clear of the work area for safety reasons. The customer remains responsible for supervising premises and access throughout the job.

8. Insurance and Claims

We maintain insurance appropriate to the nature of our operations, but insurance does not remove the need for you to take reasonable steps to protect your property. If you have particularly valuable, rare, or irreplaceable goods, you should tell us in advance and consider additional cover. Any claim must be submitted promptly with relevant evidence, and we may require time to investigate before making any offer of settlement.

Claims for concealed damage must be made within a reasonable period after delivery and before the goods are used, altered, sold, or repaired by you or by someone else. Failure to notify us promptly may reduce or remove any entitlement to compensation where it prevents a fair investigation. Our assessment may take account of age, condition, declared value, and the nature of the item moved.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. In all other cases, our obligations and liabilities are limited to the extent permitted by law, and any provision found unenforceable will be severed without affecting the remainder of the contract.

9. General Contractual Terms

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or remedy on one occasion does not mean we waive that right on any other occasion. Any waiver must be confirmed in writing to have effect.

We may assign or subcontract part of the service where necessary for operational reasons, provided that the level of service remains reasonably equivalent and lawful. You may not transfer your rights or obligations under the booking without our prior written consent. These terms form the entire agreement between the parties in relation to the relevant service, except for any statement that is expressly incorporated in writing.

Any notices or communications relating to the booking may be provided by email, text message, invoice, written note, or other agreed method. The customer agrees that electronic records may be used as evidence of the booking, payment, amendments, and notices. This helps ensure clarity for all man with van Shepherds Bush arrangements and related moving services.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any legal proceedings unless mandatory consumer law provides otherwise. If you are contracting as a consumer, you retain any rights available to you under applicable UK consumer legislation.

By booking a Man With Van Shepherds Bush service, you confirm that you have read, understood, and agreed to these terms. You also confirm that all information supplied is accurate to the best of your knowledge and that you will cooperate with lawful instructions necessary for safe and efficient performance of the service. These terms are designed to balance customer convenience with operational safety, legal compliance, and fair dealing.

For the avoidance of doubt, nothing in these Terms and Conditions limits your rights in respect of services not carried out with reasonable care and skill, nor does it reduce statutory protections that apply to consumers or business customers under UK law. Our aim is to provide a clear, lawful, and practical framework for every booking, whether it is a small item move, a single-room relocation, or a larger transport request.