Terms and Conditions

Terms and Conditions for Man with Van Shepherd's Bush Services

These Terms and Conditions set out the basis on which Man with Van Shepherd's Bush provides removal, transport and related services within the local area and across the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions will have the following meanings:

1.1 "Company" means the operator trading as Man with Van Shepherd's Bush providing removal and transport services.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment, or materials which are the subject of the Services.

1.5 "Service Area" means Shepherd's Bush and surrounding locations, together with other UK destinations agreed at the time of booking.

1.6 "Quotation" means the price or estimate provided by the Company to the Customer for the Services.

2. Scope of Services

2.1 The Company provides man and van and removal services, including local moves, longer distance moves within the UK, small office moves, collection and delivery of single or multiple items, and related loading and unloading services.

2.2 The Services do not include specialist removal of hazardous materials, heavy machinery, or any items that require specialist lifting equipment, unless expressly agreed in writing.

2.3 The Company may refuse to carry any Goods which it deems to be unsafe, illegal, or unsuitable for transport in a standard vehicle.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing full details of the required Services, including collection and delivery addresses, access details, approximate inventory, and any special requirements.

3.2 All bookings are subject to availability and are not confirmed until the Customer has received explicit confirmation from the Company. Verbal estimates or discussions do not constitute a confirmed booking.

3.3 The Customer must ensure that all information provided to the Company is complete and accurate. Any changes to the details supplied must be notified to the Company as soon as possible and may result in a revised Quotation.

3.4 The Company reserves the right to decline any booking request without providing a reason.

4. Quotations and Pricing

4.1 Quotations are based on the information provided by the Customer, including but not limited to access conditions, number of floors, parking restrictions, distance travelled, and the quantity and type of Goods.

4.2 Quotations may be provided as a fixed price or an hourly rate. The basis of the Quotation will be clearly stated to the Customer at the time of booking.

4.3 Where an hourly rate is agreed, charges will apply from the agreed start time or arrival at the collection address, whichever is earlier, until completion of the Services.

4.4 The Company reserves the right to amend a Quotation or apply additional charges where:

(a) the information provided by the Customer is found to be incomplete or inaccurate;

(b) there are unforeseen access issues such as long carrying distances, stairs, or parking difficulties;

(c) the Customer adds additional items or services that were not agreed when the Quotation was issued;

(d) delays occur outside the Company's control, including waiting time caused by the Customer, third parties, or building management.

4.5 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any congestion charges, tolls, parking charges, or other third-party fees, which will be payable by the Customer in addition to the Quotation.

5. Payments

5.1 The Customer agrees to pay the full price for the Services as set out in the agreed Quotation or as calculated in accordance with the agreed hourly rate.

5.2 The Company may require a deposit to secure a booking. Any such deposit amount and due date for payment will be communicated to the Customer during the booking process.

5.3 Unless otherwise agreed in advance, payment of any balance is due immediately upon completion of the Services on the day of the move.

5.4 The Company accepts payment by methods communicated at the time of booking. The Customer is responsible for ensuring cleared and valid funds are made available for payment.

5.5 For business Customers or account Customers, alternative payment terms may be agreed in writing. Where payment terms are breached, the Company reserves the right to charge interest on overdue invoices at the statutory rate and to recover any reasonable costs of debt collection.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the Company's discretion, or transferred to a new booking date where possible.

6.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain the deposit in full and may charge a cancellation fee of up to 50 per cent of the agreed price.

6.4 If the Customer cancels within 24 hours of the scheduled start time, the Company may charge up to 100 per cent of the agreed price.

6.5 If the Customer fails to be present at the agreed time and location, or fails to provide reasonable access, this may be treated as a late cancellation and charges may apply.

6.6 The Company will use reasonable endeavours to accommodate amendments to booking times or dates, but changes are subject to availability and may result in revised pricing.

6.7 The Company may cancel a booking due to vehicle breakdown, severe weather, driver illness, safety concerns, or other circumstances beyond its control. In such cases, the Company's liability will be limited to refunding any deposit or prepayment received, and it will have no further liability for any resulting loss.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring that Goods are properly packed and protected for transport, unless packing services have been specifically agreed as part of the Services.

7.2 The Customer must arrange suitable parking and access at both collection and delivery addresses. Any parking permits, visitor passes, or permissions required are the responsibility of the Customer.

7.3 The Customer must ensure that Goods are ready to be moved at the agreed start time and that all keys, codes, and access information are available.

7.4 The Customer must not ask the Company or its staff to transport any prohibited or illegal items, or any items that are unsafe or may cause damage to the vehicle or other Goods.

7.5 The Customer is responsible for checking that nothing has been left behind at the collection address once the Service is complete. The Company accepts no liability for any items left on the premises after loading has finished.

8. Excluded Goods

8.1 The Company does not carry live animals, perishable food, illegal substances, explosives, weapons, cash in significant quantities, irreplaceable documents, or valuables such as jewellery, precious metals, or collections, unless expressly agreed in writing.

8.2 If such Goods are transported without the Company's knowledge or consent, the Company will not be liable for any loss, damage, or deterioration of those items.

9. Waste and Disposal Regulations

9.1 The Company operates in compliance with applicable UK waste and environmental regulations. It is not a general rubbish removal or waste disposal contractor unless this has been explicitly agreed as part of the Services.

9.2 The Customer must not present domestic waste, building rubble, hazardous materials, or commercial waste for removal unless a specific agreement for waste transport and disposal has been made.

9.3 Where the Company agrees to remove and dispose of items, they will be taken to an authorised facility or reuse outlet. Any associated fees, including disposal charges, weight charges, or site fees, will be added to the Customer's bill.

9.4 The Customer confirms that any items presented for disposal are lawfully theirs to dispose of and do not contain hazardous substances such as asbestos, chemicals, oils, fuel, or clinical waste.

9.5 The Company reserves the right to refuse to remove any items that it suspects may breach waste regulations or create health or safety risks.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, liability for loss or damage is subject to the exclusions and limits set out in this clause.

10.2 The Customer must notify the Company in writing of any loss or damage to Goods as soon as reasonably practicable and in any event within 48 hours of completion of the Services.

10.3 The Company's liability for loss or damage to Goods, whether arising from negligence or otherwise, will be limited to the reasonable cost of repair or replacement up to a maximum amount per job, as communicated to the Customer prior to the Service. The Customer is advised to maintain adequate insurance cover for valuable or fragile items.

10.4 The Company will not be liable for:

(a) loss or damage arising from faulty or inadequate packing by the Customer;

(b) damage to furniture or items which required disassembly or specialist handling not agreed in advance;

(c) damage caused by inherent defects, wear and tear, or pre-existing damage in any Goods;

(d) loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss;

(e) damage to Goods where the Customer or a third party assists in loading or unloading against the advice of the Company.

10.5 The Company will not be liable for delays or failure to perform the Services due to circumstances beyond its reasonable control, including traffic congestion, road closures, accidents, severe weather, breakdowns, or delays caused by third parties.

10.6 Nothing in these Terms and Conditions will limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

11. Insurance

11.1 The Company will maintain appropriate insurance cover in respect of its legal liabilities. Details of cover may be provided to the Customer on request.

11.2 The Customer acknowledges that the Company's insurance may not cover all types of Goods or levels of value and that it is the Customer's responsibility to obtain additional insurance for high-value or particularly fragile items.

12. Access, Property Damage and Parking

12.1 The Customer is responsible for protecting floors, walls, and fixtures at both collection and delivery addresses, unless the Company has specifically agreed to provide protective coverings.

12.2 The Company will not be liable for damage to driveways, paths, or other surfaces caused by vehicles accessing the premises, where such access has been requested or approved by the Customer.

12.3 Any parking fines or penalties incurred as a result of inadequate or incorrect instructions provided by the Customer may be added to the Customer's bill.

13. Complaints

13.1 If the Customer is unhappy with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

13.2 Formal complaints should be submitted in writing, setting out the nature of the complaint and any supporting details. The Company will investigate and aim to respond within a reasonable time.

14. Data Protection and Privacy

14.1 The Company will only collect and use personal information required to manage bookings, deliver the Services, and handle payments and enquiries.

14.2 Personal information will be handled in accordance with applicable UK data protection laws. Information may be shared with third parties only where necessary for the performance of the Services or where required by law.

15. Variation of Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or notified to the Customer and will apply to bookings made after that date.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, will be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision or part-provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision will, to the minimum extent required, be deemed deleted, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written Quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or understandings.

18.2 No variation of these Terms and Conditions will be effective unless it is in writing and agreed by the Company.